Your business. We keep it running.
Licence, support and hosting are three separate agreements, priced separately and cancelled separately. That separation is what stops a support plan quietly becoming the thing you can't leave.
What you're paying for.
Most platforms merge these so that stopping one stops your access to everything. Here the licence governs your right to use and upgrade the software, the support agreement governs how quickly we respond, and hosting is infrastructure. Cancel support and your application keeps running.
Licence and maintenance
Your right to run Pure CMS and Pure CRM, and to receive new releases and security updates as they land.
Support agreement
Response times, support channels, bug fixing and maintenance windows, cancellable independently of the licence.
Hosting
Cloud hosting, daily backups, monitoring and a staging environment, on infrastructure you can take over.
Pick the response time your business needs.
Three levels, differing in how fast we answer and how much planning comes with it. Priced on enquiry: tell us what you run and we'll recommend a level rather than sell you the top one.
| Feature | Bronze | Silver | Gold |
|---|---|---|---|
| Email support | Yes | Yes | Yes |
| Phone support | No | Yes | Yes |
| Business-hours response | 2 business days | 1 business day | 4 hours |
| Incident priority queue | No | Yes | Yes |
| Monthly review | No | Yes | Yes |
| Quarterly and release planning | No | No | Yes |
Or bring your own infrastructure.
Hosting is optional and priced on enquiry, because it depends on what you're running. If your business already has a cloud account and someone to run it, take the licence and host it yourself. The deployment recipe is the one we use.
| Feature | Starter | Business | Enterprise |
|---|---|---|---|
| Cloud hosting | Yes | Yes | Yes |
| Daily backups | Yes | Yes | Yes |
| Monitoring | Yes | Yes | Yes |
| Staging environment | Yes | Yes | Yes |
| Managed database | Optional | Yes | Yes |
| Multi-server deployment | No | No | Yes |
Support can be cancelled independently of the licence. Leaving the managed service changes who operates your application, and the licence is what keeps it patchable and rebuildable. Buying the licence out settles that permanently.
Talk to us about a plan.
Tell us what you're running and how fast you need an answer when something breaks, and we'll recommend a plan rather than sell you the top one.